If you are not entirely satisfied with your purchase, we are here to help.

If you are having issues with the installation of your Witamats, please do not worry; most of the time this is due to improper installation of the mats.

Please follow the instructions below to install your Witamats correctly:

①Be sure to remove any floor mats that were already in the car.Move the driver’s seat back entirely.Place your Witamats directly in the right place.Repeat the same steps with the passenger side mat.
②To install the mats in the back seats, adjust the driver and passenger seats all the way forward to show the maximum amount of floor space.Place your Witamats directly in the right place.
※Add the clips wherever they’re needed.
※Each set of mats comes with several clips but you won’t need to use them all, just place them in areas that need them; for areas that don’t have a place to put the clips, you can use the Velcro strips to ensure that the mats are flat against the floor.

If you are still struggling to install your Witamats, please send us an e-mail to [email protected] with your order number and pictures/videos of the mats installed in the specific vehicle you ordered the mats for; we will get back to you with a solution as soon as our team of experts finishes investigating your fitting issues.

• Returns

We understand that sometimes you may not like your product. As each set of mats is custom made, if you insist on returning a custom product, we will charge a raw material fee of 35% of the total order amount;
Note: You will be responsible for the return postage and packaging costs;

Refund amount will only be issued once we have received the product back and checked it for damage and that the product is unused. If satisfactory you will then receive the refund amount within 14 days.

• Defected:

If you discover your car mats is flawed you’d wish to contact us at Mail: [email protected] with photos of the product (no return the item) we’ll immediately send a replacement mats. ❗❗❗ Replacement timeframe: 30 days from the date of successful delivery as shown in the logistics tracking information

•  Dislike of colour or design

As each set is made to order for your vehicle and we provide a custom made service, we are unable to accept return requests based on dislike of style or colour. You are responsible for picking the correct colour for your vehicle and to make sure you like the product before you place your order.

• Cancel order

To ensure a good shopping experience, we will have your order in production within 24 hours. Since the footbed is custom made to fit your vehicle, we are unable to resell it.

So for cancellation requests within 24 hours, you get a 100% refund. For refund requests beyond 24 hours, we charge 35% to cover the cost of raw materials and workmanship and you receive a 65% refund;

• Wrong address or vehicle information

Please note that it is the responsibility of the customer to ensure that the vehicle details and the delivery address are correct when making the purchase.

Witamats will NOT be held responsible for any mistake in the vehicle chosen while placing the order or in the address of delivery.

Please note: Partial or full refunds can be obtained through negotiation within 30 days from the date of successful delivery shown in the logistics tracking information.